Receptionist & Administrative Assistant – Nairobi

Job Title: Receptionist & Administrative Assistant

Location: Nairobi

 

We are seeking a professional, organized, and proactive Receptionist to join our team. As the first point of contact for our office, you will play a crucial role in shaping our customers’ experience while providing essential administrative support to our production and procurement departments.

 

• Visitor Management: Receive all visitors and customers warmly and direct them to the appropriate department or personnel.

• Switchboard Operations: Answer general phone inquiries in a professional and courteous manner; direct calls to the appropriate staff members.

• Information Management: Reply to general information requests with accurate information and maintain a high standard of communication.

• Operational Support: Proactively follow up on Local Purchase Orders (LPOs) and assist with Building Assembly tasks as required.

• Issue Resolution: Resolve customer queries within a 24-hour window to ensure high levels of satisfaction.

• Reception Maintenance: Ensure the reception area is attended to at all times and maintained in a neat, professional state.

• General Duties: Perform any other duties as assigned from time to time to support the team.

 

• Experience: Previous experience in a front-desk or administrative role.

• Communication: Excellent verbal and written communication skills.

• Problem Solving: Ability to resolve customer issues quickly and effectively.

• Technical Aptitude: Comfort with following up on procurement documents (LPOs) and physical assembly tasks.

• Professionalism: A polite, helpful demeanor and a well-groomed appearance.